Privacy Policy

Last Updated: October 8, 2026

Audio One respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information through our website, https://theaudioone.com/, and our business operations.

Information We Collect

We may collect personal information when you contact us, request information, schedule an appointment, purchase products or services, or otherwise communicate with Audio One.

This information may include:

• Name
• Email address
• Phone number
• Vehicle information
• Appointment and service details
• Billing and transaction information
• Any additional information you voluntarily provide

Our website may also collect basic technical information, such as your IP address, browser type, device information, and website usage data.

How We Use Your Information

We use the information we collect to:

• Respond to questions and customer inquiries
• Schedule and manage appointments
• Provide products, installation services, and customer support
• Process transactions and maintain service records
• Communicate important information about your vehicle or services
• Improve our website and customer experience
• Comply with applicable legal requirements

We do not sell your personal information.

Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, Audio One will send you text messages about appointment confirmations and reminders, vehicle status and vehicle-ready notices, invoices, and review requests. You opt in verbally, in person at our counter or by phone. There is no online sign-up form.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or reply HELP for help. You can also call your store: Virginia Beach (757) 321-0770, Chesapeake (757) 436-7910, Newport News (757) 249-0082.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Full details are on our Text Message Program page.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.

Cookies are small files stored on your device that help websites remember preferences and collect general usage information.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Sharing Your Information

Audio One may share information with trusted service providers when necessary to operate our business, process payments, manage appointments, or provide requested services.

These providers are expected to handle information appropriately and use it only for authorized business purposes.

We may also disclose information when required by law or to protect our legal rights.

Our text messaging information and consent records are handled according to the restrictions described in the Text Messaging (SMS) section above.

Information Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no website or electronic transmission method can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites, products, or services. Audio One is not responsible for the privacy practices or content of these external websites.

We encourage visitors to review the privacy policies of any third-party websites they visit.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, meet legal obligations, and resolve disputes.

Your Privacy Choices

You may contact Audio One to request information about the personal information we maintain about you or to request corrections or deletion, where applicable.

You may opt out of text messages at any time by replying STOP to a message.

Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

Audio One may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Audio One

If you have questions about this Privacy Policy or how your information is handled, please contact one of our locations.

Virginia Beach
2738 Virginia Beach Blvd.
Virginia Beach, VA 23452
Phone: (757) 321-0770

Chesapeake
1001 N. Battlefield Blvd.
Chesapeake, VA 23320
Phone: (757) 436-7910

Newport News
311 Ed Wright Ln Suite E2
Newport News, VA 23606
Phone: (757) 249-0082

Website: https://theaudioone.com/